Author Archives: Thomas

How to Load RAID Drivers for a Windows Server

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If your RAID disks are not recognized by the Lazesoft WinPE boot disk, you need to load the proper RAID driver files for your RAID controller.

 

Here are the steps to load RAID controller driver files from Lazesoft WinPE boot disk:

 

  1. Find RAID controller driver of your computer for Windows Server 2008 R2. (If you do not know how to or cannot find Windows Server 2008 R2 driver for your RAID controller, please feel free to contact us at support@lazesoft.com.
  2. Download the driver files package or setup file. And then extract the driver files.
  3. Install the new, downloaded version of the Lazesoft Recovery Suite.
  4. Launch the Lazesoft Recovery Suite.
  5. Click <Burn CD/USB Disk> on the home page of Lazesoft Recovery Suite
  6. Click <Options> on the welcome page of the Lazesoft Media Builder.
  7. Enable the option <Specify WinPE Version> and select <Windows 7 64 bit PE> (Windows 7 64 bit has same core with Windows 2008 R2).
  8. Click <OK> to save the options.
  9. Follow the Lazesoft Media Builder ‘wizard’ to create a WinPE boot disk.
  10. Copy the extracted the RAID controller driver files folder to a USB disk.
  11. Insert the USB Disk into your locked/target computer.
  12. Reboot your locked/target computer from the new burned Lazesoft WinPE boot disk
  13. On the home page of Lazesoft Recovery Suite boot disk, click <Load Drivers>, after boot disk is loaded.
  14. Lazesoft boot disk load driversLoad the driver file, *.inf, from the the extracted the RAID controller driver files folder.

If you do not know how to find and load your RAID drivers, please contact our technical staff with your computer brand name/model number and RAID controller brand name/model number. We will help you find the proper driver files, then reply with detailed steps to download and load RAID drivers.

Choose WinPE version for Lazesoft boot disk

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How do I choose the “Windows version of the target computer” on the home page of Lazesoft Media Builder?

lazesoft media builder select target WinPE boot disk version

lazesoft media builder select target WinPE boot disk version

  • If you choose “DO NOT Specify the Windows version of the target computer”, the program selects the WinPE version from the Windows version which you are running.

 

  • If your Windows computer is 64 bit, we recommend you select the target Windows version, Windows 8.1 64 bit, on the home page of Lazesoft Media Builder.

 

  • If your Windows computer is 32 bit, we recommend you select target Windows version, as Windows 8.1 32 bit, on the home page of Lazesoft Media Builder.

 

  • Windows 8.1 WinPE disk has better hardware compatibility than the Windows 8/7/Vista WinPE disk.

 

  • The 64 bit boot disk performs better than 32 bit boot disk. But, for UEFI boot mode:
  • The 32 bit boot disk only works on 32 bit UEFI boot model computer.
  • The 64 bit boot disk only works on 64 bit UEFI boot model computer.

 

When do I need to use the 32 or 64 bit boot disk?

 

  • If your target computer uses the MBR boot mode, you can use the 32 bit boot disk for both 32 bit and 64 bit computers.

 

  • If your target computer uses the UEFI boot mode, you must choose the 32 bit boot disk for a  32 bit computer.

 

  • You can only use 64 bit boot disk on a 64 bit computer.

 

What if I get the error, “Secure BOOT Failure: a proper digital signature was not found”?

 

If you get the “BOOT Failure: a proper digital signature was not found” error message, please disable the “secure boot” feature in the bios.

 

Follow these steps to turn off the “secure boot” feature in the bios.

  • Power up your computer and press the DELETE key from keyboard during the initial boot     processing.
  • While you are in the motherboard’s UEFI firmware settings, click/tap on “secure boot” menu, select Secure Boot option and press Enter to disable it.
  • Click on the Exit menu > Save Changes and Exit

Fix BSOD 0x00000024

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A BSOD error 0x00000023 usually occurs because of a read error of FAT16 or FAT32 file system partitions, and a 0x00000024 error is, most often, due to an error in the NTFS.sys file (the role of the driver is to allow the system to read and write files in a NTFS file system partition).

bsod0x00000024

Error 0x00000024 usually occurs on Windows XP. But it also can appear on Windows Vista or Windows 7.

 

If an error 0x00000024 occurs, you can first try to reboot your computer. If the problem still exists after rebooting, you need to apply one of the following solutions to fix the 0x00000024 error.

 

Solution 1: Use your Windows installation CD/DVD to run chkdsk /f for system driver C:.

(If you do not have a Windows installation CD/DVD, OR, if you do not know the administrator password, please skip to Solution 2)

If your system is Windows XP, you need to reboot your broken computer from a Windows XP installation CD.

If your system is Windows 7, you need to reboot your damaged computer from a Windows 7 installation DVD.

After rebooting from the Windows installation CD/DVD, select the correct Windows installation volume to tell the CD/DVD which volume you want to fix.

Then, you need to input the administrator password in order to log on the Windows system that you want to repair.

As a final step, use input Chkdsk C: /f to check and fix the errors on your computer’s system volume.

 

Solution 2: Use Lazesoft Recovery Suite boot disk to quickly fix the error 0x00000024

It is good news for home users, because Lazesoft Recovery Suite Home Edition is free for home users. Lazesoft Recovery Suite can fix errors for Windows XP, Vista, 7, 8 32 bit and 64 bit.

 

  1. Download the newest version of the Lazesoft Recovery Suite.
  2. Install and run it, then click <Burn CD/USB disk> to burn a Lazesoft boot disk.
  3. Rebooting your damaged computer from the new burned Lazesoft boot disk.
  4. Choose <Windows Recovery> module on the boot disk.
  5. Select the Windows installation to fix.select-windows-installation
  6. Click <BootCrash> tab and then click <Run Chkdsk> to check and fix all your volumes.

Fix the Error “A disk read error occurred. Press Ctrl+Alt+Del to restart”

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My computer crashed. I get the error message: “A disk read error occurred Press Ctrl + Alt + Del to restart”, how can I fix the problem?

disk-read-error-volume-boot-sector

Technically, this error message comes from your computer’s volume boot sector. When rebooting a MBR based computer, the BIOS reads and runs the MBR boot code. Then the MBR finds an active partition, reading and running its boot sector code. After that, the active partition boot sector code tries to read the system boot file. If the boot sector code fails to read the sectors of a boot file, it reports the error message, “A disk read error occurred. Press Ctrl+Alt+Del to restart”.

 

A few errors may cause the boot sector code to fail to read the boot file sector and report the error “A disk read error occurred. Press Ctrl+Alt+Del to restart”.

  1. Bad sector
  2. Bad memory
  3. Damaged volume boot sector

 

In order to fix the error, “A disk read error occurred. Press Ctrl+Alt+Del to restart”, you can try the following steps:

  1. Make sure the computer is set to boot from a non-bootable device, such as a non-bootable USB disk or CD/DVD.
  2. Fix the boot sector using the Lazesoft Recovery Suite boot disk->Windows Recovery->BootCrash->Fix Boot Sector.
  3. Check the disk error using the Lazesoft Recovery Suite boot disk->Disk Image & Clone->Check Disk
  4. Check the memory using the Lazesoft Recovery Suite boot disk-> Windows Recovery->Check Memory

How to load WinPE boot disk Disk/RAID drivers for a laptop

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If the hard disk in your Laptop is not detected by Lazesoft boot disk, you need to load disk/RAID drivers from the Lazesoft boot disk in order for WinPE to recognize your hard disk.

Lazesoft boot disk load drivers

For example, some Laptops use Intel Rapid Storage Technology to improve SATA hard disk performance. If the Intel RST is set as AHCI or RAID mode, you need to load the Intel Rapid Storage Technology (Intel RST) RAID/AHCI driver. If your Laptop is 32 bit, please create a 32 bit Lazesoft boot disk and load the 32 bit driver. If your Laptop is 64 bit, please create a 64 bit Lazesoft boot disk and load the 64 bit driver.

 

For your computer, you need to load the 64 bit driver for Intel Rapid Storage Technology (Intel RST) RAID driver.

 

Here is the download page from Intel:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=23496&ProductFamily=Software+Products&ProductLine=Chipset+Software&ProductProduct=Intel%C2%AE+Rapid+Storage+Technology+(Intel%C2%AE+RST)&lang=eng

 

The following are the steps to load Intel RST drivers for a Windows 8/8.1 64 Laptop:

  1. Launch Lazesoft Recovery Suite.
  2. Click <Burn CD/USB disk> on the home page of Lazesoft Recovery Suite.
  3. Select the target computer version as Windows 8 64 bit on the home page of Lazesoft Media Builder.
  4. Follow the wizard to create a bootable USB disk.
  5. Download the drive package, f6flpy-x64.zip from the download link from Intel, https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=23496&ProductFamily=Software+Products&ProductLine=Chipset+Software&ProductProduct=Intel%C2%AE+Rapid+Storage+Technology+(Intel%C2%AE+RST)&lang=eng
  6. Decompress the drive package to open a folder.
  7. Copy the folder to the new burned USB boot flash drive.
  8. Reboot your target computer from the new burned USB boot flash drive.
  9. After the Lazesoft Recovery Suite is launched, click the <Load drivers> button on the home page.
  10. Load the <iaAHCIC.inf>, and then load <iaStorAC.inf> from the USB disk.