Fix the error 0x00000024

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I have a Dell Laptop which is running ATI graphics with Intel processor and 4GB RAM. When I am trying to reboot the computer as usual this morning, the screen will become black and then I will get the following error that says:

“

Windows failed to start. A recent hardware or software change might be the cause. To fix the problem:

  1. Insert your Windows installation disc and restart your computer.
  2. Choose your language settings, and then click “Next.”
  3. Click “Repair your computer.”

 

If you do not have this disc, contact your system administrator or computer manufacturer for assistance.

 

Status: 0xc000000225

Info: An unexpected error has occurred.

”

 

The boot 0x0000225 is related to the BCD file, not the MBR:

  1. The Windows Boot Manager (Bootmgr) entry is not present in the Boot Configuration Data (BCD) store.
  2. The Boot\BCD file on the active partition is damaged or missing.

 

Similar problem is:

File: \Boot\BCD

Status: 0xc0000034

Info: The Windows Boot Configuration Data file is missing required information

 

To fix the boot error 0x0000225, you can do the steps as guides in the error screen:

Insert your Windows installation disc and restart your computer to repair the error.

 

Nowadays, the computer manufacturers normally do not provide Windows installation disc for the laptop customers. Our freeware, Lazesoft Recovery Suite Home Edition can assist you to make a Lazesoft Rescue disk to solve the problem.

 

If you have Windows installation disc and tried Windows installation disc to fix, but the Windows installation disc did not fixed the problem, you can also try our all-in-one freeware Lazesoft Recovery Suite Home Edition to fix the problem. Lazesoft boot disk is very powerful and easy-to-use.

 

The following are the steps to use new version of Lazesoft Recovery Suite or Lazesoft Windows Recovery to fix the error 0x0000225:

  1. Download the new version of Lazesoft Recovery Suite.
  2. Uninstall the old version of Lazesoft Recovery Suite.
  3. Set it up and run the new version setup file to build a new Lazesoft boot disk.
  4. Reboot your locked computer from the Lazesoft boot disk.
  5. Click <Windows Recovery> on the Lazesoft Recovery Suite boot disk, and select the Windows installation you want to repair.
  6. Click <One Click Repair> to fix the problem. The <One Click Repair> will automatically do many intelligently check and repair processes, includes backing up the old BCD file and then rebuilding and fixing the BCD file.
  7. After fixing, reboot your computer to see the repair results.

Reset the forgot password when you do not have a Windows password reset disc

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On Windows 7, 8 and Windows 8.1, you can create a password reset disk. If you forget your Windows password, you can use the created password reset disk to create a new one. It is recommended to create a password reset disk when you create/change your password.

 

The following are the steps to create a password reset disk

  1. Insert your removable media. (a USB flash drive or writable CD/DVD)
  2. Open User Accounts by clicking the Start button Picture of the Start button, clicking Control Panel, clicking User Accounts and Family Safety, and then clicking User Accounts.
  3. In the left pane, click Create a password reset disk, and then follow the instructions. Make sure you store the password reset disk in a safe place.

 

However, many people face the situation, when they try to log in their Windows, they forgot the password. They don’t lose access to your files and information. But, it seems they only have two options: input the right password or insert a password reset disk.

 

If you are facing the situation and the password reset disk was not created before, what can you do to solve the problem?

 

Actually, there is another option to solve the problem. You can create a Lazesoft boot disk and then use the Lazesoft boot disk to solve the problem. Let me try to figure out the problem step by step.

At first, please make sure your locked computer boot from the Lazesoft boot disk.

  1. Insert the Lazesoft boot disk into your locked computer.
  2. Reboot the computer and pressing the boot menu key, F12, F2, Esc. (Please find the boot menu key from the BIOS booting screen.
  3. Then you should see a boot menu, which has an item to boot from the CD/DVD.
  4. Selecting the booting from CD/DVD item and pressing Enter.
  5. After that, you will see a Lazesoft boot menu, which has two items: (Lazesoft Live CD and Windows Memory Diagnostic).
  6. Selecting boot menu <Lazesoft Live CD>, the Lazesoft Recovery Suite will be loaded a few minutes. You will see the main window of Lazesoft Recovery Suite.
  7. Click <Password Recovery> and follow the wizard to reset the password which you forgot.

 

Lazesoft Recovery Suite has many useful tools for administrators. Lazesoft Recovery Suite boot disk is useful and will be useful for your work.

Load ACHI/RAID drivers for Intel® Rapid Storage Technology enterprise (Intel® RSTe)

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Intel® Rapid Storage Technology (Intel® RST) is used popular for personal computer, desktop and laptops. Intel® Rapid Storage Technology (Intel® RST) is used commonly for business computer, workstations and servers.

 

When you need to load drivers for your Intel® Rapid Storage Technology enterprise (Intel® RSTe), please BESURE THAT you are not loading drivers for Intel® Rapid Storage Technology (Intel® RST). Intel RSTe is totally different than Intel RST.

 

Intel® RSTe can support platforms based on Intel® C600 series chipset configured in RAID-Ready mode. Intel® Rapid Storage Technology enterprise (Intel® RSTe) is used in workstations or servers such as Lenovo thinkstation S30, HP z420.

 

For example, your computer is Lenovo thinkstation S30 type M/T-M-0606-5R4, the possible hard disks:

0606-11U E5-1620 1600MHz RDIMM 2x2GB No SATA 1x2TB 3.5″ SATA Media DVD±RW 1xQuadro 2000 Global No Pro 64

0606-12U E5-1650 1600MHz RDIMM 2x2GB No SATA 1x2TB 3.5″ SATA Media DVD±RW 1xQuadro 2000 Global No Pro 64

0606-13U E5-1650 1600MHz RDIMM 2x4GB No SATA 1x2TB 3.5″ SATA Media DVD±RW 1xQuadro 2000 Global No Pro 64

0606-14U E5-2620 1333MHz UDIMM 1x4GB No SATA 1x500GB 3.5″ SATA Media DVD±RW 1xQuadro 600 Global No Pro 64

0606-15U E5-2620 1333MHz UDIMM 1x4GB No SAS 1x300GB 2.5″ SAS Media DVD±RW 1xQuadro 600 Global No Pro 64

0606-16U E5-1620 1333MHz UDIMM 4x2GB No SATA 1x1TB 3.5″ SATA Media DVD±RW 1xQuadro 2000 Global No Pro 64

0606-17U E5-1620 1333MHz UDIMM 2x4GB No SATA 1 2x500GB 3.5″ SATA Media DVD±RW 1xQuadro 400 Global No Pro 64

0606-18U E5-1620 1333MHz UDIMM 3x4GB No SATA 1 2x500GB 3.5″ SATA Media DVD±RW 1xQuadro 600 1394 Global No Pro 64

 

To load RAID drivers for this computer, the following are the steps:

  1. At first, you need to prepare a 64 bit Lazesoft boot disk and download drivers for Intel RSTe.
  2. Download and run the newest version of Lazesoft Recovery Suite.
  3. Run <Burn CD/USB disk> wizard, please select Windows 7 64 bit as target Windows version on the welcome page of Lazesoft Media Builder to create a 64 bit Lazesoft boot disk.
  4. Then drivers for Intel RSTe can be downloaded from Intel official website, https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23257.
  5. After downloading the Intel driver package, decompress it to get a 64 bit driver folder, RSTe_and_AHCI_Drivers_GUI_CIM_CLI_3.8.0.1111_2013.10.03 \Drivers\x64\SCU.
  6. Copy the folder, RSTe_and_AHCI_Drivers_GUI_CIM_CLI_3.8.0.1111_2013.10.03 \Drivers\x64\SCU, into the USB disk and insert the disk to your locked computer.
  7. Use Lazesoft boot disk to load RAID drivers for your computer.
  8. Rebooting your computer from Lazesoft 64 bit boot disk.
  9. After Lazesoft Recovery Suite is launched, click <Load drivers> button on the home page to load the drive installation file iaStorS.inf.
  10. Then RAID disk should be listed after loading the drivers for Intel RSTe.

How to run Microsoft WinPE commands

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Microsoft provides many WinPE useful tools to fix a Windows computer. The following are the steps how to run Microsoft WinPE commands.

 

There are two ways to run Microsoft WinPE commands. One way is to run Microsoft WinPE commands from Windows installation DVD (only available on Windows Vista and above installation DVD). Another way is to run Microsoft WinPE commands from Lazesoft boot disk.

 

lazesoft media builder select target WinPE boot disk version

lazesoft media builder select target WinPE boot disk version

To run Microsoft WinPE commands from Lazesoft boot disk:

  1. Download and install the newest version of freeware Lazesoft Recovery Suite Home Edition.
  2. After launching Lazesoft Recovery Suite Home Edition, then click <Burn CD/USB disk>.
  3. Select the Windows version which you want to fix on the Lazesoft Media Builder home page.
  4. Follow the Lazesoft Media Builder wizard to burn a Lazesoft boot CD/DVD/USB flash disk.
  5. Reboot your laptop/server/desktop computer from the new burned Lazesoft boot disk.
  6. Choose <Windows Recovery> module on the boot disk.
  7. Select your Windows installation.
  8. Click <Repair Tools> tab and then click <Command Prompt> to launch Command Console.
  9. You can run the following commands from the launched Command Console:

arp: The TCP/IP address resolution protocol maps between MAC and IP addresses

assoc: Manage associations between file extensions and file types/applications

bcdedit: Manipulate Windows Vista Boot Configuration Data store

bootcfg: Enables users to manage contents of the boot.ini file (Vista uses BCD but maps to boot.ini)

cd: Change/list directory command

chkdsk: Checks layout and structure of Windows disks, with some repair capability

chknfts: Checks layout and structure of NTFS volumes at boot time

cls: Clears the command window

color: Lets users set foreground (text) and background color in the command window

copy: File copy command

date: View or set today’s date

del: File delete command

dir: List directory contents

diskpart: Create, modify, and manage disk partitions at the command line

doskey: Command line editing, recall, and macro definition tool

echo: Repeats input text verbatim

endlocal: Ends localization of variables in a batch environment

erase: Deletes one or more files

exit: Closes command window environment (reboots WinPE, closes WinRE command window)

find: Search for input text string in one or more target files

format: Format hard disk, UFD, or floppy disk

ftp: Invoke command line File Transfer Protocol client services

ftype: Use to display filetypes or to manipulate files by type

ipconfig: Display or manage Windows TCP/IP configuration

md: Make new directory (same as mkdir which is not listed here but works)

more: Manages screen output in screen-size chunks

mountvol: List, create, or delete a volume mount point

move : Move files, renames files and directories

net: A whole family of network service and function controls

netsh: Another whole family of network service and function controls

nbtstat: Display statistics related to NetBIOS over TCP/IP traffic on the network

netstat: Display general TCP and UDP connections, port assignments, and activities

path: Show or manipulate contents of the Windows path variable

pathping: Send an orderly sequence of PING commands to all nodes on a network path

ping: Send an ICMP echo request to some target address to assess reachability and response time

popd: Changes to directory specified in the pushd command (command extensions must be enabled)

print: Provides access to print services from the command line

prompt: Changes command prompt shown in the command window to solicit input (command extensions must be enabled)

pushd: store desired directory target for popd (command extensions must be enabled)

recover: recover readable data from a damaged or defective disk drive

reg: command line registry editing/inspection tool

regedit: Both WinRE and WinPE will open the built-in Windows Registry Editor

regsvr32: use to register or unregister OLE and ActiveX controls, important for troubleshooting

rem: inserts a text comment into a batch or script file

ren: same as rename; use to rename files or directories

replace: replace one or more files in a source directory from a target directory

rmdir: delete directory (also rd)

robocopy: robust file copy for Windows offers wide range of copy controls/checks

route: inspect and manage the contents of TCP/IP static routing table

rundll32: manages relationships between DLLs and devices on a PC; important troubleshooting tool

set: inspect, add, alter, or delete global environment variables

setlocal: inspect, add, alter, or delete local environment variables

sfc: system file checker; use with /verifyonly to check Windows OS files

start: opens a separate window to run a program or command

subst: use to associate a path with a virtual drive letter

time: view or set current time

title: sets title for command window

tracert: traces all routers between sending and target Internet hosts

type: writes contents of target file to command window display

ver: displays Windows version in use

verify: verifies accuracy of file copies upon completion

vol: display or alter disk/volume name

xcopy: tool for copying multiple files and entire directory structures

How to Load RAID Drivers for a Windows Server

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If your RAID disks are not recognized by the Lazesoft WinPE boot disk, you need to load the proper RAID driver files for your RAID controller.

 

Here are the steps to load RAID controller driver files from Lazesoft WinPE boot disk:

 

  1. Find RAID controller driver of your computer for Windows Server 2008 R2. (If you do not know how to or cannot find Windows Server 2008 R2 driver for your RAID controller, please feel free to contact us at support@lazesoft.com.
  2. Download the driver files package or setup file. And then extract the driver files.
  3. Install the new, downloaded version of the Lazesoft Recovery Suite.
  4. Launch the Lazesoft Recovery Suite.
  5. Click <Burn CD/USB Disk> on the home page of Lazesoft Recovery Suite
  6. Click <Options> on the welcome page of the Lazesoft Media Builder.
  7. Enable the option <Specify WinPE Version> and select <Windows 7 64 bit PE> (Windows 7 64 bit has same core with Windows 2008 R2).
  8. Click <OK> to save the options.
  9. Follow the Lazesoft Media Builder ‘wizard’ to create a WinPE boot disk.
  10. Copy the extracted the RAID controller driver files folder to a USB disk.
  11. Insert the USB Disk into your locked/target computer.
  12. Reboot your locked/target computer from the new burned Lazesoft WinPE boot disk
  13. On the home page of Lazesoft Recovery Suite boot disk, click <Load Drivers>, after boot disk is loaded.
  14. Lazesoft boot disk load driversLoad the driver file, *.inf, from the the extracted the RAID controller driver files folder.

If you do not know how to find and load your RAID drivers, please contact our technical staff with your computer brand name/model number and RAID controller brand name/model number. We will help you find the proper driver files, then reply with detailed steps to download and load RAID drivers.

Choose WinPE version for Lazesoft boot disk

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How do I choose the “Windows version of the target computer” on the home page of Lazesoft Media Builder?

lazesoft media builder select target WinPE boot disk version

lazesoft media builder select target WinPE boot disk version

  • If you choose “DO NOT Specify the Windows version of the target computer”, the program selects the WinPE version from the Windows version which you are running.

 

  • If your Windows computer is 64 bit, we recommend you select the target Windows version, Windows 8.1 64 bit, on the home page of Lazesoft Media Builder.

 

  • If your Windows computer is 32 bit, we recommend you select target Windows version, as Windows 8.1 32 bit, on the home page of Lazesoft Media Builder.

 

  • Windows 8.1 WinPE disk has better hardware compatibility than the Windows 8/7/Vista WinPE disk.

 

  • The 64 bit boot disk performs better than 32 bit boot disk. But, for UEFI boot mode:
  • The 32 bit boot disk only works on 32 bit UEFI boot model computer.
  • The 64 bit boot disk only works on 64 bit UEFI boot model computer.

 

When do I need to use the 32 or 64 bit boot disk?

 

  • If your target computer uses the MBR boot mode, you can use the 32 bit boot disk for both 32 bit and 64 bit computers.

 

  • If your target computer uses the UEFI boot mode, you must choose the 32 bit boot disk for a  32 bit computer.

 

  • You can only use 64 bit boot disk on a 64 bit computer.

 

What if I get the error, “Secure BOOT Failure: a proper digital signature was not found”?

 

If you get the “BOOT Failure: a proper digital signature was not found” error message, please disable the “secure boot” feature in the bios.

 

Follow these steps to turn off the “secure boot” feature in the bios.

  • Power up your computer and press the DELETE key from keyboard during the initial boot     processing.
  • While you are in the motherboard’s UEFI firmware settings, click/tap on “secure boot” menu, select Secure Boot option and press Enter to disable it.
  • Click on the Exit menu > Save Changes and Exit

Fix BSOD 0x00000024

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A BSOD error 0x00000023 usually occurs because of a read error of FAT16 or FAT32 file system partitions, and a 0x00000024 error is, most often, due to an error in the NTFS.sys file (the role of the driver is to allow the system to read and write files in a NTFS file system partition).

bsod0x00000024

Error 0x00000024 usually occurs on Windows XP. But it also can appear on Windows Vista or Windows 7.

 

If an error 0x00000024 occurs, you can first try to reboot your computer. If the problem still exists after rebooting, you need to apply one of the following solutions to fix the 0x00000024 error.

 

Solution 1: Use your Windows installation CD/DVD to run chkdsk /f for system driver C:.

(If you do not have a Windows installation CD/DVD, OR, if you do not know the administrator password, please skip to Solution 2)

If your system is Windows XP, you need to reboot your broken computer from a Windows XP installation CD.

If your system is Windows 7, you need to reboot your damaged computer from a Windows 7 installation DVD.

After rebooting from the Windows installation CD/DVD, select the correct Windows installation volume to tell the CD/DVD which volume you want to fix.

Then, you need to input the administrator password in order to log on the Windows system that you want to repair.

As a final step, use input Chkdsk C: /f to check and fix the errors on your computer’s system volume.

 

Solution 2: Use Lazesoft Recovery Suite boot disk to quickly fix the error 0x00000024

It is good news for home users, because Lazesoft Recovery Suite Home Edition is free for home users. Lazesoft Recovery Suite can fix errors for Windows XP, Vista, 7, 8 32 bit and 64 bit.

 

  1. Download the newest version of the Lazesoft Recovery Suite.
  2. Install and run it, then click <Burn CD/USB disk> to burn a Lazesoft boot disk.
  3. Rebooting your damaged computer from the new burned Lazesoft boot disk.
  4. Choose <Windows Recovery> module on the boot disk.
  5. Select the Windows installation to fix.select-windows-installation
  6. Click <BootCrash> tab and then click <Run Chkdsk> to check and fix all your volumes.

Fix the Error “A disk read error occurred. Press Ctrl+Alt+Del to restart”

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My computer crashed. I get the error message: “A disk read error occurred Press Ctrl + Alt + Del to restart”, how can I fix the problem?

disk-read-error-volume-boot-sector

Technically, this error message comes from your computer’s volume boot sector. When rebooting a MBR based computer, the BIOS reads and runs the MBR boot code. Then the MBR finds an active partition, reading and running its boot sector code. After that, the active partition boot sector code tries to read the system boot file. If the boot sector code fails to read the sectors of a boot file, it reports the error message, “A disk read error occurred. Press Ctrl+Alt+Del to restart”.

 

A few errors may cause the boot sector code to fail to read the boot file sector and report the error “A disk read error occurred. Press Ctrl+Alt+Del to restart”.

  1. Bad sector
  2. Bad memory
  3. Damaged volume boot sector

 

In order to fix the error, “A disk read error occurred. Press Ctrl+Alt+Del to restart”, you can try the following steps:

  1. Make sure the computer is set to boot from a non-bootable device, such as a non-bootable USB disk or CD/DVD.
  2. Fix the boot sector using the Lazesoft Recovery Suite boot disk->Windows Recovery->BootCrash->Fix Boot Sector.
  3. Check the disk error using the Lazesoft Recovery Suite boot disk->Disk Image & Clone->Check Disk
  4. Check the memory using the Lazesoft Recovery Suite boot disk-> Windows Recovery->Check Memory

How to load WinPE boot disk Disk/RAID drivers for a laptop

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If the hard disk in your Laptop is not detected by Lazesoft boot disk, you need to load disk/RAID drivers from the Lazesoft boot disk in order for WinPE to recognize your hard disk.

Lazesoft boot disk load drivers

For example, some Laptops use Intel Rapid Storage Technology to improve SATA hard disk performance. If the Intel RST is set as AHCI or RAID mode, you need to load the Intel Rapid Storage Technology (Intel RST) RAID/AHCI driver. If your Laptop is 32 bit, please create a 32 bit Lazesoft boot disk and load the 32 bit driver. If your Laptop is 64 bit, please create a 64 bit Lazesoft boot disk and load the 64 bit driver.

 

For your computer, you need to load the 64 bit driver for Intel Rapid Storage Technology (Intel RST) RAID driver.

 

Here is the download page from Intel:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=23496&ProductFamily=Software+Products&ProductLine=Chipset+Software&ProductProduct=Intel%C2%AE+Rapid+Storage+Technology+(Intel%C2%AE+RST)&lang=eng

 

The following are the steps to load Intel RST drivers for a Windows 8/8.1 64 Laptop:

  1. Launch Lazesoft Recovery Suite.
  2. Click <Burn CD/USB disk> on the home page of Lazesoft Recovery Suite.
  3. Select the target computer version as Windows 8 64 bit on the home page of Lazesoft Media Builder.
  4. Follow the wizard to create a bootable USB disk.
  5. Download the drive package, f6flpy-x64.zip from the download link from Intel, https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=23496&ProductFamily=Software+Products&ProductLine=Chipset+Software&ProductProduct=Intel%C2%AE+Rapid+Storage+Technology+(Intel%C2%AE+RST)&lang=eng
  6. Decompress the drive package to open a folder.
  7. Copy the folder to the new burned USB boot flash drive.
  8. Reboot your target computer from the new burned USB boot flash drive.
  9. After the Lazesoft Recovery Suite is launched, click the <Load drivers> button on the home page.
  10. Load the <iaAHCIC.inf>, and then load <iaStorAC.inf> from the USB disk.